Buddy Texts

Turn a phone number into your fastest storefront. Buddy Texts lets your team set up an SMS sales channel in minutes: connect your ecommerce platform, pull in products, and start capturing opt-ins from checkout, pop-ups, QR codes, and social bios. Configure compliance defaults (quiet hours, link shortening, automatic opt-out handling), define your brand voice, and create segments from real behavior—first-time visitors, repeat buyers, high-intent browsers, and lapsed customers.

Launch revenue-ready messages without slowing down your calendar. Build a campaign by choosing a segment, selecting products, and dropping in a short offer. Add an image or GIF, set a keyword for quick replies, and include either a tap-to-buy link or a reply-to-buy option that auto-creates a cart with shipping and tax. Use A/B tests for copy and incentive size, schedule with smart send-time, and throttle delivery when inventory is tight. For conversational flows, route replies to guided prompts: size and color, address confirmation, or bundle upgrades. Every order triggers an instant receipt and an optional post-purchase add-on offer.

Keep operations tight after the sale. Orders from SMS sync to your OMS for pick, pack, and ship; Buddy Texts sends tracking updates, delivery confirmations, and “problem with address” nudges automatically. The shared inbox gives support teams context on the shopper’s session, product viewed, and previous orders. Use quick-reply macros for frequent questions (fit, materials, restock dates) and escalate to a human when needed. Enable self-serve actions like cancel within 30 minutes, swap variants before fulfillment, or request a return label. All replies are logged to the customer profile to improve future targeting.

Turn one-time buyers into loyal subscribers with automated journeys. Set triggers for browse and cart abandonment, back-in-stock, price drops, VIP early access, and subscription replenishment. Ask one-tap questions to collect preferences and use that zero-party data to personalize future offers. Monitor revenue attribution, conversion rate, average order value, and unsubscribe trends from a single dashboard. Coordinate with email and ads to avoid message fatigue, and use send-frequency caps to protect deliverability. With clear reporting and built-in compliance, you can test fast, scale what works, and keep your brand’s voice consistent across every text.